Refund policy

(i) Right of withdrawal

The User will have a maximum period of fourteen (14) calendar days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with the applicable legislation.

Once the period of fourteen (14) calendar days has expired, Lagar do Vento will not accept returns for withdrawal of product purchases.

In the event of withdrawing from the purchase of a product, the User must contact Lagar do Vento by sending an email to lagardovento@gmail.com. 

In any case, in the event of withdrawing from the purchase, the following requirements must be met:

1) The product must be in the same state in which it was delivered and must keep its original labeling.

2) The return to Lagar do Vento must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.

3) A copy of the proof of purchase and the delivery note of the products must be included in the package, which also indicates the returned products and the reason for the return.

Returns of orders must be sent to the Lagar do Vento address at Gambrinus 89, 15008 A Coruña. The User will assume the return shipping costs in case of exercising the right of withdrawal.

(ii) Return of defective products

Without prejudice to any other rights that may apply, the User will be entitled to a refund of the price of defective products or products delivered if they do not correspond to the order placed by the User. Alternatively to the above, the User will have the right to claim, and have an equal product delivered, in perfect condition.

In the event of a return to Lagar do Vento of defective products or products that do not correspond to your order, this must be done by the User through the procedure established in section (i) above, although the User, in this case, does not You will have to bear the costs of returning said products.

As long as the User has followed the procedure established in section (i) above and the requirements established in this section have been met, Lagar do Vento will refund the price paid corresponding to the returned products that are defective or that do not correspond to the order of products made by the User, in accordance with the provisions of section (iii) below.

In the case of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. The seller is responsible for the lack of conformity that is manifested within a period of two years from the delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

(iii) Reimbursement of the price of the products to the User

As long as the User has followed the procedure established in this section and the requirements established therein have been met, Lagar do Vento will refund the price paid by the User corresponding to the returned products. In the event that the return is made in exercise of the User's right of withdrawal described in section (i) Lagar do Vento will not pay or pay the expenses and/or return costs.

The User will not be entitled to a refund of the price of returned products that are not in the same condition in which they were delivered, or the requirements established in these General Conditions have not been met.

Partial returns of an order will give rise to a refund of the price corresponding to the product or products actually returned.

Lagar do Vento will manage the price refund order through the same payment system used by the User to purchase the products, within a period of fourteen (14) days from the collection of the returned order and once Lagar do Vento has verified that the products being returned meet the requirements established in sections (i) and (ii) above. The application of the refund of the price in the User's account will depend on the bank.